How to file a complaint in RERA Uttar Pradesh?

How to file a complaint in RERA Uttar Pradesh?
  • General
  • Thursday 30th May 2019
  • Author: Shreya Uppal

Highlights

  • To file a complaint in UP RERA, it is an entirely different process from the rest of the states. The RERA (Real Estate Regulation and Development) Act, 2016 has allowed different states to have its own particular procedure to do the legal proceedings.

  • Go to the website of UP RERA to register a complaint (http://up-rera.in/complaint) wherein a message box shall appear asking about the Conciliation Forum option

  • If the user adopts for conciliation forum option it will give different procedure asking to register as a new user and then login.

To file a complaint in UP RERA, it is an entirely different process from the rest of the states. The RERA (Real Estate Regulation and Development) Act, 2016 has allowed different states to have its own particular procedure to do the legal proceedings.
Following unique procedures has been designed to file a complaint in UP RERA:

Step1: Go to the website of UP RERA to register a complaint (
http://up-rera.in/complaint) wherein a message box shall appear asking about the Conciliation Forum option. If the user adopts for conciliation forum option it will give different procedure asking to register as a new user and then login.
As provided under section 32 of Real Estate (Regulation and Development) Act 2016, UPRERA has decided to establish a conciliation forum at 18 prominent stations in the state. The aim of the conciliation forum is to facilitate the amicable settlement of disputes between the allottees and the promoters through a mechanism of free deliberations facilitated by the representative of Buyer Association, Promoter Association, and RERA conciliation consultant.

Step2: If the user does not adopt for the conciliation forum option then another option shall be displayed asking whether there is an earlier order passed by RERA in this matter, being a new user one has to click on the ‘No’ option available there, otherwise on ‘Yes’ option.

Step3: In the next step, it will ask whether the case is pending in another court of law like District Consumer Forum, State Consumer Dispute Redressal Commission (SCDRC) etc. and if the case is pending in another court of law other than RERA, then one has to select ‘Yes’ option due to which a message shall be displayed conveying that if one wants to file this complaint in RERA, he is required to withdraw the case pending in State Consumer Dispute Redressal Commission(SCDRC) or any other as per provisions of Section 71 of the RERA Act & file your complaint in RERA.

Step4: If the court is not pending in other courts of law, then select ‘No’ option at step3, after which it will ask complainant details, the relief sought, payment made to the promoter, etc. After providing the required information, validate and save the information.

Step5: The last stage of the process is to pay the requisite fees of Rs.1000/- through online mode (Net banking/Debit card/Credit card). After the successful payment, an acknowledgment receipt shall be displayed on which Complaint reference number must have been reflected. Kindly save it for future references. 

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