From 1st August, aggrieved real estate buyers can file and track the status of their complaints with Maharashtra Real Estate Regulatory Authority (MahaRERA) right on its official website. The decision to digitize RERA complaint filing and tracking was taken after several meetings between RERA authority and relevant stakeholders.
Furthermore, complainants are not required to submit the hard copies of the documents required for filing complaints. Instead, they can upload the same on the website itself.
Also, the 60-day time frame of redressal of the complaint will commence the moment a complainant registers the complaint on the website and uploads the required documents.
According to MahaRERA secretary Vasant Prabhu, the complaints against unregistered projects can also be filed and tracked by visiting MahaRERA website after verifying complainant’s mobile number. Also, the notices will now be sent to the builders’ mobile number registered with MahaRERA. These changes are carried out to inline the standard operating procedure for handling complaints and to simplify the process for both complainants and realtors.